| Issue ID | 790830 |
| Internal NHTSA # | 10330982 |
| Manufacurer | MERCEDES-BENZ USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E500 |
| Model Year | 2004 |
| File date | 16/03/10 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | The airmatic suspension system has failed 3 times - first in march 2010, then april 2010, and now may 2010. It has been in for service for the first 2 incidents. The first time, the car dropped to the ground while parked, the second time it was slightly low, and then while driving the rear dropped and the car became extremely difficult to handle. It is now dropping on the right again, and pulls strongly to the right. Service was completed at the dealer. Even they have acknowledged the system fails, and fails in a manner in which the whole system is likely to go in a chain reaction fashion. |
| Vehicle Mileage at Failure | 108000 |
| Number of Occurences | 3 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BUFFALO, NY |
| VIN pattern | WDBUH83J54XXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |